Things have been odd for the last few weeks, and I'd rather not go into how or why. But I will tell you that after a month, I got my notebook back from HP in working order. I've reaffirmed my vow never to buy another HP product, and begun notebook shopping with my wife. After all of this, after all the pain that I went through to get her notebook fixed for her, we're spending a good chunk of our tax refund on getting her a new one, and I'll be taking over the HP... It's still not a bad notebook, and will accomplish everything that I need out of it, but I really wish that the new one was going to be mine...